Which tier do I need?
Community, until a rule has to refuse a change outright or hold it by risk, or people should sign in from your directory. That is Pro. The week
you need agent-scoped policy or an approver who is not the requester, workers reaching fleets a single machine cannot, or a change register an auditor will
actually read, that is Team. Enterprise is for when someone outside your own install has
to hold the evidence: custody of it for the term, evidence work on your audit calendar, and the hosted witness included. Most
organizations should start on Community and let the gate tell them when they have
outgrown it.
Can I move from AWX?
Yes, on Community, and the same goes for Semaphore, Rundeck,
Jenkins freestyle jobs, and plain crontabs. AAP, Tower, and Ascender share the AWX
export format. For a large or regulated move, the
Migration Program does it for you.
Start with the switching guide.
I started on SQLite. What about Postgres and HA?
PostgreSQL, including active-active HA on it, is Community. Today the supported move is switchtender backup
and restore, which carries your configuration: projects, templates,
inventories, credentials with their sealed secrets, schedules, and tokens. Run history and the audit
chain stay with the SQLite file, and that is not a loss: the old database remains
readable and its evidence verifiable forever, because receipts never depend on
where the data lives now. If you want the history physically merged, tell us and
we will do the move with you.
How do I buy or trial today?
Email licensing@switchtender.com
with your org name and band. A signed 30-day trial license goes out the same
day for requests before 17:00 US Central, otherwise by the next morning. No
card. Buying works the same way with an invoice until card checkout ships.
Enterprise starts with a conversation.
Do you count my hosts?
No. A host is an inventory entry that received a run in the prior twelve
months, counted once however many inventories name it: dead inventory costs nothing. Bands are self-reported at purchase,
the binary counts nothing and reports nothing, and we will never ask to audit.
Growth mid-term costs nothing: if your fleet outgrows its band, you move up at your
next renewal, and that trust is priced in.
What happens when a license lapses?
Paid features stop at their next license check, with no restart, and nothing is deleted, locked, or held. Your data, your evidence, your receipts, and every Community feature keep working, and a database you initialized on PostgreSQL stays fully usable forever. A few things deliberately keep going. Approval policies keep enforcing, advanced rules included, because a gate that opened on the day a term lapsed would release the runs it was written to hold. Directory sign-in stays on until the server next starts, then falls back to local accounts. The policy file still reloads, so rules the API would refuse on a lapsed license can still be added there, and servers already sharing a PostgreSQL schema keep sharing it. We built the gate so that it cannot hold your data hostage even if we wanted it to.
What support comes with each tier?
Community uses the public issue tracker. Pro adds email support, with an engineer's first response within two business days. On Team, Severity 1 and Severity 2 reports, production runs blocked or a paid feature materially degraded with no workaround, get a first response within one business day, and Severity 1 is worked first. A missed Severity 1 clock extends the license term by one month at no charge for each miss. The rest is reasonable efforts. Enterprise puts an SLA on the order form, with its coverage and clocks stated there. Severities, business days, and what a first response means are defined in the terms, so the commitment is checkable rather than a feeling.
Why is the change register paid when receipts are free?
Because proofs and packaging are different things. Anyone must be able to verify
what your install did, on any tier, forever, or the evidence story is worthless, so
the chain, anchors, receipts, dossiers, and verifier are all Community. The period
change register is the assembled compliance deliverable an auditor consumes, and
assembling deliverables is a thing organizations pay for.
What does the license allow?
SwitchTender is source-available under BSL 1.1. You can read the source, modify it,
self-host it, and run it in production for your own organization. The one thing the
license reserves is offering SwitchTender to third parties as a hosted or managed
service that provides its primary functionality. If you run infrastructure for clients
and are unsure which side of that line you are on, write to
licensing@switchtender.com
before you start. Each release of the public core converts to Apache 2.0 two years after it ships. Paid features ship in a separate proprietary paid build, licensed to your organization for the term; see the terms. See the LICENSE for the exact terms.
What exactly is the license file?
A small signed JSON document. The binary carries our public key and verifies the
signature offline. Nothing is fetched, ever. Install it with
switchtender license install, see where you stand with
switchtender license status. No license server, no activation, no
phone-home, and losing internet changes nothing.
What happens to paid features if you disappear?
Your license keeps verifying, because verification is offline, so everything works
through the end of your term, and nothing you produced is ever lost: Community, your
data, and your receipts work forever, and the open verifier does not depend on us. Paid features run to the end of your term, and every paid build we delivered keeps running in Community mode after that.
Each release of the public core also converts to Apache 2.0 two years after it ships, and the terms
accelerate that: if KordLoom ceases business, every published release of the public core converts immediately. The
code itself outlives the company, on a clock you can enforce.
Have these prices changed?
Yes, the prices on this page last changed on October 21, 2026.